Last updated: September 11, 2026
This notice explains how the current JB Water & Air website handles information. It is limited to this website; business records created by phone, during scheduling, or while providing service may be governed by additional operating policies. Contact JB Water & Air if you need information about those practices.
Information We Collect
The website may collect personal information when you:
- Use the online service-request form
- Sign up for the website offer
- Send email through the published email link
- Follow a link to call, request directions, or visit a social profile
When you submit the online request form, fields may include:
- Name
- Phone number
- Email address
- Requested service category
- Details related to your service request
- How you heard about JB Water & Air, if you choose to answer that optional question after sending
The website sign-up offer asks for an email address first, then a name and phone number to confirm the discount, with an optional box to receive text messages. That box is unchecked unless you check it. Each step is delivered to JB Water & Air by email as you complete it, so an email address entered without the second step is still received.
A submitted request is delivered to JB Water & Air by email through an email delivery provider (SendGrid). The website does not keep submissions in its own database, and the form handler is designed not to write a visitor's name, contact details, or message into application logs. The email delivery provider may keep delivery records under its own policies.
Do not submit payment-card details, account credentials, medical information, government identifiers, or other unnecessary sensitive data in a service-request message. This website is intended for a general audience and is not directed to children.
How We Use Your Information
Information submitted through the request form may be used to:
- Respond to service requests and inquiries
- Schedule and provide plumbing, HVAC, and water services
- Communicate with you regarding appointments, estimates, or service updates
- Route and respond to the inquiry
- Maintain security, prevent abuse, and troubleshoot delivery
- Meet applicable business, safety, or legal obligations
This notice does not make claims about customer information held in separate dispatch, billing, financing, warranty, telephone, or service-record systems. Ask JB Water & Air about those systems if your request concerns a record created outside this website.
Text Messaging & Phone Communications
Following a telephone or email link leaves the website and uses your device, carrier, or email provider. If you contact JB Water & Air by phone, email, or text:
- We may respond using the same method
- Message and data rates may apply depending on your carrier
- Communication preferences and any consent terms should be confirmed in the relevant conversation or message
If you check the text-message box on the website sign-up offer, JB Water & Air may send text messages about offers and service to the number you provide, and records the consent wording you saw with the time you agreed. Consent is not a condition of any purchase or discount. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.
Carrier charges may apply. Do not treat a website request as a confirmed appointment, emergency dispatch, estimate, or consent to recurring marketing.
Cookies & Website Analytics
Hosting and security systems may process standard technical data such as an IP address, browser or device information, requested URL, date and time, response status, and security signals. This information may be used to deliver the site, diagnose errors, protect against abuse, and understand aggregate operation.
The current build includes a privacy-limited event scaffold for actions such as clicking a phone link or starting a form. It does not send those events to an analytics or advertising provider unless a separate integration is configured. If tracking, advertising, session replay, or additional cookies are enabled later, this notice and any required consent controls must be updated before that change is released.
Your browser may offer controls for cookies, local storage, and tracking preferences. Blocking essential storage or security features can affect site operation.
Sharing of Information
Website information may be processed by vendors needed to host, secure, or deliver the website and your request, including the website host (Vercel) and the email delivery provider (SendGrid). Request data is sent over encrypted HTTPS connections. Information may also be disclosed when required by law, to protect rights or safety, or as part of a business transaction subject to applicable obligations.
The website links to Google Maps, Facebook, and Instagram. Those services receive information directly from your browser when you choose to open them and apply their own privacy policies. JB Water & Air does not control their collection or use.
Data Security
The website uses transport encryption on its published HTTPS host and applies security controls intended to reduce common web risks. No website, network, or storage system can guarantee absolute security. Use the phone number instead of an online form if you do not want to submit contact details through the site.
Your Choices
Depending on applicable law and the records involved, you may ask to:
- Request access to the personal information we have about you
- Request correction or deletion of your information
- Update communication preferences
JB Water & Air may need enough information to verify the request and locate the relevant record. Some records may need to be retained for legal, safety, accounting, or service-history purposes.
Third-Party Links
Third-party links are provided for convenience. Review the destination's terms and privacy notice before sharing information there.
Changes to This Policy
This notice may change as the website, service-request workflow, vendors, or applicable requirements change. The date at the top identifies the latest published revision.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
JB Water & Air
- 3932 E Presidio St, Mesa, AZ 85215
- Phone: (480) 969-3193
- Email: info@jbwaterandair.com
You may also review the website terms of service or return to the main contact page.